Refund policy
(Due to Covid-19, certain restrictions may apply)
100% SATISFACTION GUARANTEE
We stand behind our products and provide a 90-day satisfaction guarantee. If you are unsatisfied with any RE-U-ZIP product’s functionality or the value it provides you, we will refund you 100% of the purchase price upon return of the items. You will only be responsible for return shipping. Returns for this satisfaction guarantee are limited to a maximum value of $500.
LIMITED WARRANTY
Your RE-U-ZIP products are warranted not to break in ordinary use for 90 days. This warranty applies only to the original owner (evidenced by the sales receipt). It specifically excludes any damage or failure due to abuse, misuse, abnormal or improper use, neglect, improper maintenance, or alterations or modifications by anyone other than RE-U-ZIP LLC. This warranty does not apply to RE-U-ZIP Barrier Panels. (See exclusions and full refund policy for complete details https://www.reuzip.com/policies/refund-policy)
EXCLUSIONS
Covid-19
Due to Covid-19, any RE-U-ZIP products used in healthcare construction or other facilities where expos are not eligible for return or refund. However, we will honor warranty and refunds for material defects.
Excluded Products
Due to their intended uses for RE-U-ZIP Barrier Panels are not covered by our 60-day warranty unless they are unused or in case of a material defect.
RE-U-ZIP LLC is not responsible or liable for any indirect, special, or consequential damages arising out of or in connection with the use or performance of the product, including but not limited to any personal injury or any loss of property, revenues, or profit by the owner. EXCEPT FOR THE LIMITED WARRANTY PROVIDED ABOVE, NO WARRANTY, EXPRESS OR IMPLIED, IS MADE REGARDING THE PRODUCT, AND ALL OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. Some states do not allow limitation or exclusion of damages or implied warranties, so the above exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
SERVICE PROCEDURE
Remember, a sales receipt is required to prove original ownership (unless you purchased the product online directly from RE-U-ZIP®). RE-U-ZIP LLC will provide shipping instructions to return the product. You pay the cost to return the product. If the product has not been subjected to abuse or other excluded causes listed above, RE-U-ZIP LLC will ship a replacement back to you at its own expense with no charge to you or issue a full refund.
Shipping Costs
To return your product, you should mail your product to:
RE-U-ZIP 4309 Redwood Ave #2 Marina Del Rey, CA 90292
You will be responsible for paying for return shipping costs unless otherwise agreed to in writing before processing. We can provide you with a shipping label if requested. Shipping costs are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet, recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at info@reuzip.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us an email at info@reuzip.com to notify us of the defect, and we will send you a shipping label to return the original product. In case of a defect, we will cover shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Returns
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*DISCLAIMER
RE-U-ZIP LLC products are not specifically designed or tested for COVID-19 protection. We make no claims that our products are approved for COVID-19 protection either directly or indirectly. Please consult your local authorities for guidelines and ordinances to implement containment barriers. Building and safety codes should be considered when sourcing materials for your barriers.
Please consider that these products used in conjunction with other devices may assist in some countermeasures to limit exposure to airborne particles but do not guarantee full protection of any kind. We are not responsible for any liability that the customer’s specific use may create in these regards.